The job description requires technical, medical and social skills as well as a knowledge of road safety. Road Rangers complete administrative tasks correctly and reliably.
|Road Rangers perform services in the areas of transport, vehicle assistance and road traffic. Their customers are vehicle owners or drivers whose vehicles have been rendered partially or completely unfit to drive.|
Road Rangers are capable of correctly evaluating a situation onsite with regard to dangers and other possible damages, with a focus on the safety of the people and goods present and the possible environmental risks. They are then able to take the necessary measures to remedy the situation. Road Rangers determine how to proceed based on input from the customer, insurance companies and the corresponding employer. The Road Ranger’s mandate is to provide advice and assistance to the customer regarding all of the issues associated with the breakdown or accident.
With specialised training in "Breakdown Assistance”, Road Rangers are also able to diagnose vehicle malfunctions and remedy vehicle breakdowns – either with emergency repairs or other measures – and then correctly evaluate the vehicle’s road readiness and when possible get it back on the road.
With specialised training in "Accident Assistance”, Road Rangers are able to make the vehicle secure, salvage it, tow it, store it correctly or organise its disposal. They can also determine if a vehicle is still fit to drive after a minor accident.
With specialised training provided in the "Combo Module”, Road Rangers combine the specific skills of Breakdown Assistance and Accident Assistance and become all-round experts in these two areas.
Road Rangers as a profession
Road Rangers either work full-time in this position or treat it as an "on-call” occupation in addition to their regular job in the industry. Road Rangers go to the place where the incident or accident has happened and provide onsite services. They usually deal with breakdowns by themselves. In the case of accidents, Road Rangers are generally not the first to arrive on the scene; they follow the emergency services and assist them if possible. Road Rangers work for the most part at the scene of the breakdown or accident, and often in traffic-intense situations (e.g. motorways). Both in these situations and at accident scenes, Road Rangers must be able to work under difficult conditions (stress, potential dangers). Part of their work is also carried out at a business or in an office. The core services are performed around the clock and in all kinds of weather outdoors.
Road Rangers possess technical prowess as well as practical, written and oral communication skills that allow them to communicate clearly with all the individuals involved. Social competency is of immeasurable worth when performing their multifaceted activities. Road Rangers cooperate directly with emergency services. During the course of their activities, they are integrated into a complex network of different people: those affected by the breakdown or accident, accident victims, employers, police, fire department, paramedics, insurance companies, authorities, etc. Road Rangers are familiar with the interests of all the parties involved and can take their needs into account depending on the current situation while carrying out their work.
How this profession contributes to society, the economy,
the environment and culture
Road Rangers drive their own vehicles professionally, meaning that they drive economically, are in full control of their vehicle and are familiar with its features. They are aware of the current laws and safety regulations. Special attention is paid to protecting the environment and natural surroundings when working at the site of an incident.
Thanks to the work of Road Rangers, there are advantages for everyone: Those on the road benefit from increased safety, injured people receive medical care if needed, emergency services enjoy optimised cooperation, the environment is spared the consequences of negative ecological consequences, and insurance companies have to deal with fewer damages when it comes to repairs, salvage and transport. Road Rangers possess basic knowledge of insurance laws and specialised knowledge of traffic laws. They undergo ongoing further education both internally and externally in the areas of vehicle technology, safety, communication, traffic, roads and first-aid.